It’s only a matter of time that your HVAC unit runs into problems. Whether it’s a minor problem like a dirty air filter that’s easily and quickly fixed, or something major like the pilot light failing to ignite or a gas leak, you will need to seek out a heating contractor to perform the necessary repairs or replacement.
Not Always a "Quick Fix"
When repairing or replacing a heating unit, there are many pieces to examine and time is needed to ensure the entire unit is ready to operate successfully. Even the smallest mistake can result in a lack of heat, or worst case scenario, the carbon monoxide poisoning.
Ask the Important Questions
In order to avoid these problems, you want to ask your heating contractor some important questions to help determine if they are a good fit for you. Here are five questions to start out with:
1. How do they handle estimates?
The contractor should provide a written and certified estimate ahead of any work that displays the breakdown of costs between parts and labor. In addition, it should contain an approximate time of completion. If there are any changes in cost or timeframe, you must approve them before the contractor can move forward.
2. Who supplies their parts?
An HVAC unit is not a vehicle. In other words, you can't go with a certified used heating unit or parts. You must know who their suppliers are or what manufacturers they're connected with. Don't go with unfamiliar names because it saves a few dollars.
3. What type of warranty to they provide?
If the contractor is replacing certain parts, then they must provide a warranty on them. This should be somewhere between one year and the part's lifetime. If it's a new heating unit, then you need to know how long the manufacturer's warranty is and if it covers both parts and labor.
4. Do they install Carbon Monoxide detectors?
State and federal regulations require carbon monoxide detectors be installed on all floors of a home when utilizing a gas heater. Your heating contractor should provide these as part of the installation package. In addition, they should be warrantied in case they begin to fail.
5. Are you allowed to speak to previous clients?
If the heating contractor says they don't want you speaking with them, then it's time to say goodbye and look elsewhere. While you can find online reviews, some of them are from customers who are disgruntled for something other than the service or price. It’s most valuable to speak with people the contractor has directly dealt with.
Take these actions first to ensure you heating repairs are done right the first time. If you have any questions, we encourage you to contact us today.
